Returns & Exchanges

If you have received coffee that has physical damage to the packaging you may return the item within 14 days of purchase for an exchange of the same product or similar product of the same size. Currently, we cannot offer credits or refunds for coffee. Apparel and coffee gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement as long as the item is unopened and in its original condition. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@pandocoffee.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@pandocoffee.com.